What Our Customers Are Saying

Fast response time. With part being ordered it was all taken care of within 2 days.

I called 1st Call on the recommendation of a friend and after getting a quote from another service who wouldn't come out for three days. The woman I spoke with asked questions about my oven which wasn't heating and basically diagnosed the issue over the phone. She took the model and serial numbers, ordered the part, said it might take a couple of days. Two days later, Friday late afternoon, she called to say the part wasn't in and she didn't want me to think she'd abandoned me. Saturday she called at noon, part was in and tech could come over right away. Bill was super efficient, took about an hour, and charged less than the previous quote I had received that didn't include the part! I would call them again in a heartbeat and recommend them as well. I can't believe the negative comments are referring to the same company.

I called 1st Call on the recommendation of a friend and after getting a quote from another service who wouldn't come out for three days. The woman I spoke...

He had mine for less than a week, called me and told me it was ready for pick up. He said the problem was so small that it was free of charge. These people were a true help, never going to anyone else!!

First call appliance is absolutely awesome, Bill the owner went out of his way to get here during a snow storm. We had our dryer serviced by a different company several months ago and it hasn't worked right since that alleged repair was made and not to mention our dryer is gas and the ventilation pipe inside the dryer had been left disconnected along with the thermometer wire. Bill had everything fixed within 45 minutes and the price was unbelievably inexpensive. If anyone is looking for an honest appliance repair company don't hesitate to give first call appliance in Rockland a call, it's great to see that's there's still honest repair guys out there!!!!!!.

Walter has been keeping mine and my dad's equipment running for many years. He is one of the best repairman around very honest and always on time. I would not hesitate to recommend him to anyone.

Great customer service from Marybeth and service technician. Highly recommend.

I've used 1sr Call for almost as long as they've been in business and although they've grown I'm happy to say they still give the same great service they always did. They've fixed my freezer, washing machine, dishwasher, etc over the years and they are always responsive and seemingly able to diagnose and fix any problem promptly. They always seem to be able to find parts, even for some of my old appliances. Great service and reasonable prices. Wonderful people to deal with from start to finish.

First Call is the best! I felt like I was calling family to come over and check my washer! From MaryBeth in the office to Bill for service, I can't say enough about the personalized attention to my needs! I would recommend First Call with the highest regard- to anyone who would listen! This company is honest, reliable, and just the way that a family run business should be! Amazing!